Returns & Exchanges
Due to the perishable nature of our high-quality Japanese groceries, Bokksu Market generally cannot accept returns on food items, but we are committed to resolving issues with damaged or incorrect orders. If your shipment arrives in less than perfect condition, please contact our support team within 14 days of delivery for a refund or replacement.
Inspect Your Package
Upon arrival, carefully check your items for any signs of damage during transit or discrepancies from your original order.
Document the Issue
Take clear photos of the damaged product, the packaging, and the shipping label to help us process your claim quickly.
Contact Support
Email our customer service team with your order number and the documentation within 14 days of receiving your shipment.
Resolution
Our team will review your request and issue a refund to your original payment method or arrange for a replacement to be sent at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing